Refund Policy

This Refund Policy outlines the terms and conditions under which users of MindMolt (“we,” “us,” or “our”) may request and receive a refund for purchases made within the MindMolt app (“App”). By using our services, you agree to this Refund Policy.

Eligibility for Refunds

Refunds for purchases made in the MindMolt App may be granted under the following circumstances:

• Technical Issues: If the App does not function as expected due to technical issues or bugs on our end, users may be eligible for a refund after reasonable troubleshooting efforts have been attempted with our support team.
• Unauthorized Charges: If you believe there has been an unauthorized charge on your account, please contact our support team immediately. Unauthorized charges may be eligible for a refund subject to verification.
• Subscription Cancellation: For users who have purchased subscription-based services, you may cancel your subscription at any time. However, please note that subscription cancellations will not be eligible for a pro-rata refund for any remaining period within the billing cycle.

Refund Process and Conditions

MindMolt processes payments and refunds through third-party platforms (such as Stripe, Google Play Store, and Apple App Store). Refund requests must be submitted to the platform where the original purchase was made, as they handle payment processing and compliance.

• Google Play and Apple App Store: Refunds for purchases made through the Google Play Store or Apple App Store are subject to the policies of those platforms. MindMolt does not have control over the approval process or timing of refunds handled by these platforms.
• Stripe: If you made a direct purchase via Stripe, contact our customer support team at [Contact Email] with proof of purchase and your refund request details. Our team will review and respond to your request within [5-7 business days].

Refund Limitations

Refunds are limited to cases where:

• The issue reported directly impacts the functionality of the app.
• Reasonable troubleshooting steps have been exhausted.
• The refund request is made within [30 days] of purchase.

We do not offer refunds for:

• User error or dissatisfaction with the app's functionality that is consistent with its description.
• Misunderstandings of subscription terms or auto-renewal charges.
• Downgraded or discontinued features that are clearly communicated in app updates.

Timeframe for Refund Processing

If eligible, refunds for purchases made through third-party platforms (Google Play Store, Apple App Store) will follow the timeline of that specific platform’s policies. Direct purchases made via Stripe are typically processed within 7–10 business days upon refund approval.

Changes to Refund Policy

MindMolt reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting, and users will be notified of significant updates. Continued use of the App following any changes constitutes acceptance of the updated Refund Policy.

Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us at:
Enigma Digital Apps LLC
228 Park Ave S PMB 772763,New York, NY 10003
email: support@mindmolt.com